Customer Service Dispatcher

Customer Service Dispatcher

The Customer Service Dispatcher will be responsible for maintaining the delivery/install schedule and dispatching accordingly.  This position requires good attention to detail and follow through.

Job Description (including but not limited to the following):

  • Answering phones, and ability to put one call on hold and answer another real quick if needed
  • Ability to take proper messages and transfer the call to appropriate department
  • Maintain supplies for main copier; to include ordering anything needed for re-supply when things are used up
  • Keep track of and reorder stock in supply cabinet; i.e. pens, post its, staples, etc.
  • Straighten up kitchen near end of work day and set up coffee pot for next day.
  • Check and refill kitchen supplies including basic items in fridge; cups, plates etc.
  • Place orders for restocking supply cabinet and kitchen, and snacks.
  • Make sure the bathrooms have toilet paper, hand soap, and hand towels in them
  • Help make sales folders
  • Help with postcard mailers; count and sort them
  • Scan into database vendor payments. May also have to scan other items into the system

Skills and Requirements:

  • Microsoft Office (i.e., outlook, excel, word)
  • Intermediate Experience with CRM programs
  • Great customer service voice and attitude is a must
  • High school diploma or equivalent
  • Punctuality and daily attendance are required
  • Have the ability to route, dispatch, and schedule multiple individuals daily using CRM software
  • Excellent Customer Service skills a must
  • Must be organized and have the ability to multitask i.e. schedule, input date, and communicate via telephone concurrently with clients.

This is a full time temporary assignment located in the Van Nuys area.  The pay is $17 hourly.  The hours are 8 am to 5 pm Monday thru Friday.

Job Ref. #:     44

Location:        Van Nuys

 

Royal Staffing Services will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

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Royal Staffing Services

3625 Thousand Oaks Blvd., Suite 245
Westlake Village, CA 91362

Phone (805) 373-9909
Fax (805) 494-4365

Phone (818) 981-1080
Fax (818) 981-1338

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